Is shipping free?
We offer free worldwide standard shipping on orders above 50€.
For orders under these amounts, the shipping cost depends on your destination and shipping preferences. The cost is displayed at checkout. Because of exchange rate fluctuation there may be a slight difference in the display of the free shipping limit.
When will I receive my order? Can I track it?
EU:
Standard shipping: 3-4 business days
Express shipping: 1-3 business days
Swiss, Jersey, UK, Norway, Iceland:
Standard shipping: 3-7 business days
Express shipping: 1-3 business days
International:
Standard shipping: 4-8 business days
Express shipping: 2-3 business days
We work hard in making sure that you will receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the following business day at the latest. Once it is on its way to you, you will receive an email notification containing your tracking information along with an estimated delivery date if this is included in your selected shipping method. Packages are neither shipped nor delivered on weekends and local public holidays.
For irregularities in the above, factors may include but are not limited to extreme weather conditions, technical failures, customs delays, etc. In addition to this, please take note that during promotional campaigns, delivery times may be longer than usual due to higher volumes of orders received.
What couriers are you using?
Within the EU:
National Post service, GLS, DPD, DHL, UPS
Outside the EU:
National Post service
Available shipping methods and costs are always visible on the checkout page after entering the delivery address, before confirming and paying for the order.
Do you ship to my country?
Although we strive to provide worldwide shipping, at this time our courier services are unable to deliver to: Cuba, Iran, Irak, India, North Korea, Sudan, Syria, Russia, Ascension, British Indian Ocean Territory, French Southern Territories, Pitcairn, Tristan Da Cunha, US Minor Outlying Islands, Western Sahara.
There may be additional regions, countries, or cities that our courier service is unable to deliver to.